Free Shipping (*)
Free shipping for the Peninsula and the Balearic Islands by choosing the UPS service, which will be delivered by Post in 24 - 48 hours.
There is the possibility of picking it up at a UPS franchise, if you wish.
We also have the possibility of store pick-up at our store on Calle Hondarribia 21 in Donostia. Once the order is prepared, we will notify you in order to collect your new purchase. Of course, this option has no cost. The deadline for the collection of packages is 15 business days, after that period there will be no possibility of return.
We ship worldwide: Shipping costs will depend on the weight and destination of the package, and will be calculated automatically according to product and destination.
Returns & Exchanges
You have 14 calendar days from when you receive your order to make changes or returns.
If the returned products are new, unused and in their original package, we will proceed to refund you within a maximum period of 14 calendar days. Once we make the refund, it can take up to 30 days to be reflected in your account, depending on your bank and payment method.
(!) Changes in swimwear, underwear will not be accepted.
Returns to the Peninsula and Balearic Islands are free and it is advisable that before you make the return/exchange, notify us by sending an e-mail to firstname.lastname@example.org. We will send you a return label that you will have to print and take along with the package to a UPS point https://www.ups.com/dropoff/?loc=es_ES
If you want you can send the returns on your own to:
You can also return the products to us at our store in Hondarribia, 21 20005 Donostia- Hours: 10:30 a.m. to 2:00 p.m. - 4:00 p.m. - 7:30 p.m. For any change in store, you must notify us by sending an e-mail to email@example.com, with a minimum of 24 hours in advance.
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