Customer Care

SHIPPING FREE FOR MAINLAND SPAIN AND THE BALEARIC ISLANDS

Free shipping to Peninsula and Balearic islands by choosing the DHL service, which will be delivered by Email in 24 - 48 hours.
There is the possibility to pick it up in a franchise DHL, if that is what you want.
 
We also have the option to pick up in-store in our shop on calle Hondarribia 21, Donostia-san sebastian. Once prepared the order, we will notify you to pick up your new purchase. Of course, this option has no cost. The time limit for the collection of parcels is 15 working days, after this period, there will be no possibility of return.

CUSTOMS CHARGES

Customs expenses are borne by the recipient. To receive the package, the recipient must pay the taxes, duties and fees that the laws of the country collect. Through Berriz you can contract international shipments at affordable prices, but customs procedures must be assumed by the customer. For this it is necessary that you inform yourself about the export and import conditions of the country where the order is sent. The cost of fees and taxes will not be known until the packages are released by the authorities of the destination country.

 
RETURNS AND EXCHANGES

You have 14 calendar days from the day you receive your order to make changes or returns.

If the returned products are new, unused and in its package of origin, we will make the refund within a maximum period of 14 calendar days.

Once we make the refund, it may take up to 30 days to be reflected on your account, depending on your bank and method of payment.

No changes will be accepted on swimwear, underwear.

The returns for the Peninsula and Balearic islands are free and it is advisable that before you make the return/exchange, notify us by sending an e-mail to shop@berrizmoda.com. We will send you a return label that you will have to print and take along with the package to a DHL point.

If you want you can send your return for your account to:

BERRIZ
Hondarribia, 21
20005 Donostia-san sebastian
 
You can also return the products in our store Hondarribia, 21 20005 Donostia .For any change in shop, you should notify us by sending us an e-mail to shop@berrizmoda.com.com, with a minimum of 24 hours in advance.

SECURE PAYMENT

The security of the information that customers buy on Berriz.com is one of our top priorities. At Berriz.com we invest a large amount of resources and use the latest technologies available so that your payment details are processed in secure environments.

Our electronic commerce platform has different certifications of good practices in the management of information security, as well as compliance with the Data Security standards for the Payment Card Industry that verify that we follow the most demanding recommendations and standards. of the industry to provide you with a shopping experience in a private, complete and safe environment.

When placing the order, the customer can freely choose to pay for the purchases made in BERRIZ by:

CREDIT CARD

BIZUM

APPLE PAY

RETURNS AND EXCHANGES

You have 14 calendar days from the day you receive your order to make changes or devolution

If the returned products are new, unused and in its package of origin, we will make the refund within a maximum period of 14 calendar days.

Once we make the refund, it may take up to 30 days to be reflected on your account, depending on your bank and method of payment

Returns are free in the Peninsula and Balerares. Returns are free in the Peninsula and the Balearic Islands. All returns from outside Spain will be at the customer's expense.

It is advisable that before you make the return/exchange, notify us by sending an e-mail to shop@berrizmoda.com. We will send you a return label that you will have to print and take along with the package to a UPS point https://www.ups.com/dropoff/?loc=es_ES

If you prefer to use another form for returns, send your package to:

BERRIZ
Hondarribia, 21
20005 Donostia-san sebastian 

You can also return the products in our store in calle Hondarribia 21, Donostia - Hours: 10h to 20h.

For any change in shop, you should notify us by sending us an e-mail to shop@berrizmoda.com, with a minimum of 24 hours in advance.

If the cancellation of the order arrives before departure of goods the customer will not have any expenses. In the case of a cancellation after the departure of the order, the customer will be responsible for the costs of shipping as well as the cost of the return of this same order.

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