If you have any questions about a product, buy online or want us to advise you, do not hesitate to contact us. We will serve you with the same closeness as in physical stores :)

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Envíos y Entregas

SHIPPING FREE FOR MAINLAND SPAIN AND THE BALEARIC ISLANDS

Free shipping to Peninsula and Balearic islands by choosing the UPS service, which will be delivered by Email in 24 - 48 hours.
There is the possibility to pick it up in a franchise UPS, if that is what you want.
 
We also have the option to pick up in-store in our shop on calle Hondarribia 21, Donostia-san sebastian. Once prepared the order, we will notify you to pick up your new purchase. Of course, this option has no cost. The time limit for the collection of parcels is 15 working days, after this period, there will be no possibility of return.

SHIPPING TO ALL OVER THE WORLD

We ship worldwide: shipping costs depend on the weight and destination of the package, and will be calculated automatically according to product and destination.
 
RETURNS AND EXCHANGES

You have 15 days from the day you receive your order to make changes or returns.

If the returned products are new, unused and in its package of origin, we will make the refund within a maximum period of 15 days.

Once we make the refund, it may take up to 30 days to be reflected on your account, depending on your bank and method of payment.

No changes will be accepted on swimwear, underwear.

The returns for the Peninsula and Balearic islands are free and it is convenient to you before making the return/exchange, notify us by sending an e-mail to shop@berrizmoda.com then we will send the transport (UPS) to pick up in the hours and address you specify.

If you want you can send your return for your account to:
BERRIZ
Hondarribia, 21
20005 Donostia-san sebastian
 
You can also return the products in our store Hondarribia, 21 20005 Donostia - Hours: 10:30h to 14h - 16h - 19:30h. For any change in shop, you should notify us by sending us an e-mail to shop@berrizmoda.com.com, with a minimum of 24 hours in advance.

You can check the conditions of the contract in full at this link

Pago Seguro

SECURE PAYMENT

When placing the order, the customer can choose pay the purchases in BERRIZ by:

  • BANK CARD
  • PAYPAL
  • TRANSFER
  • BIZUM
  • APPLE PAY
Cambios y Devoluciones

RETURNS AND EXCHANGES

You have 15 days from the day you receive your order to make changes or devolucione

If the returned products are new, unused and in its package of origin, we will make the refund within a maximum period of 15 days.

Once we make the refund, it may take up to 30 days to be reflected on your account, depending on your bank and method of payment

Returns are free in the Peninsula and Balerares.

It is advisable that before you make the return/exchange, notify us by sending an e-mail to shop@berrizmoda.com. We will send you a return label that you print and a UPS driver will pick up the order at the date and time you indicate.

If you prefer to use another form for returns, send your package to:

BERRIZ
Hondarribia, 21
20005 Donostia-san sebastian 

You can also return the products in our store in calle Hondarribia 21, Donostia - Hours: 10h to 20h.

For any change in shop, you should notify us by sending us an e-mail to shop@berrizmoda.com, with a minimum of 24 hours in advance.

If the cancellation of the order arrives before departure of goods the customer will not have any expenses. In the case of a cancellation after the departure of the order, the customer will be responsible for the costs of shipping as well as the cost of the return of this same order.

Recogida en Tienda

COLLECT FROM SHOP

You can pick up your order at our store on Calle Hondarribia 21 in Donostia or at Beasain on Calle Mayor 8. Once the order has been prepared, we will notify you in order to collect your new purchase. Of course, this option has no cost. The deadline for the collection of packages is 15 business days, after that period there will be no possibility of return.

You can also return the products to us at our store on Calle Hondarribia 21, Donostia or at Beasain on Calle Mayor 8
  • Donostia Hours: 10:30 a.m. to 2:00 p.m. and 4:00 p.m. to 8:00 p.m. (Monday to Saturday)
  • Beasain hours: 10am to 1pm and 4pm to 8pm (Monday to Saturday, except Monday morning).
For any change in store, you must notify us by sending an e-mail to shop@berrizmoda.com, with a minimum of 24 hours in advance
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